Implementation of the return and exchange policy:

According to EU consumer protection law, consumers generally have an unconditional right of return or exchange within 14 days after purchasing goods or services. Regardless of whether the product has a quality issue, the consumer can return the item and request a refund within 14 days, unless the item meets a specific exception. This right applies to most online transactions and distance selling, ensuring that consumers still have adequate return protection if they are unable to inspect the product in person.

Special Products and Exceptions:

Not all items are eligible for return or exchange. For example, goods that have already been opened or used are generally not eligible for the right of return.

Summary:

The EU's return and exchange clause provides consumers with strong protection and strengthens their confidence when purchasing goods. At the same time, online dispute resolution platforms provide consumers with more convenient and efficient ways to protect their rights, ensuring the fairness and transparency of the market.